Terms and Conditions Ceriabet — Complete Platform Usage Guide

Welcome to ceriabet, an online gaming platform operated and managed by a legally registered and licensed company. These Terms and Conditions constitute a legally binding agreement between you ("Member") and ceriabet ("Platform" or "We") regarding your use of all services, games, features and content available on our platform.

By registering a new account, logging in, or simply browsing the Ceriabet website, you automatically agree to be bound by all terms stated in this document, together with the Privacy Policy and Responsible Gaming Policy which are also considered part of this agreement.

Ceriabet reserves the right to update, amend, or modify these terms at any time without prior notice. It is your responsibility to review this document periodically to ensure you remain compliant with the latest version in effect.

To register and use ceriabet's services, you must meet all of the following eligibility criteria without exception:

• Aged at least 18 years of age at the time of registration — this minimum age requirement is absolute and non-negotiable.
• Possessing full legal capacity to enter into a binding contractual agreement.
• Not a citizen or permanent resident of any country that has blacklisted or restricted online gaming platforms.
• Have never previously been banned from using ceriabet's services due to a breach of terms.
• Do not register on behalf of another person or use a false identity.

During the registration process, you are required to provide accurate, complete and up-to-date information. ceriabet reserves the right to request identity verification documents at any time as part of our Know Your Customer (KYC) process. Documents that may be required include a national identity card, passport, bank statement and proof of address.

Each individual is only permitted to register one (1) account only. Multiple account registrations by the same individual — whether using different names, IP addresses, devices, or financial information — are strictly prohibited and may result in the freezing of all associated accounts and forfeiture of any funds held therein.

As a ceriabet member, you are fully responsible for all activity that takes place within your account, regardless of whether the activity was carried out by yourself or by another party who gained access to your account.

To protect your account, we recommend the following security measures:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable Two-Factor Authentication (2FA) via your account security settings.
• Never share your login credentials with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Contact ceriabet support immediately if you suspect your account has been accessed without authorization.

Members are required to keep their account information up to date whenever changes occur, particularly their email address, phone number, and bank account details. Failure to do so may cause delays in withdrawal processing or important communications from the Ceriabet team.

Ceriabet supports a variety of popular deposit methods in Malaysia for maximum member convenience. All successful deposits are credited to your game wallet in real time or within a defined timeframe depending on the selected payment method.

Deposit-related terms and conditions are as follows:

• Bank account or e-wallet used for deposits must be in the name of the registered member — deposits from third-party accounts are not accepted.
• Minimum and maximum deposit limits vary by payment method and your VIP membership tier.
• Ceriabet does not charge any processing fees for deposits; however, your bank or e-wallet provider may apply their own charges.
• Any deposit made in error cannot be reversed immediately — please contact customer support within 24 hours for a review.
• Ceriabet reserves the right to freeze or withhold any deposit suspected of originating from illegal sources pending the completion of an investigation.

Ceriabet is committed to processing withdrawals quickly and efficiently. Regular members can expect a processing time of approximately 15 minutes, while VIP members enjoy withdrawals in under 5 minutes for requests that have met all requirements.

Withdrawal terms and conditions that must be observed:

• Full KYC verification must be completed before your first withdrawal request can be processed.
• Funds must be withdrawn to a bank account or e-wallet registered under the same name as the Ceriabet account.
• Minimum and maximum withdrawal limits apply and vary according to the member's VIP tier.
• Any bonus received is subject to wagering requirements that must be fulfilled before related winnings can be withdrawn.
• Ceriabet reserves the right to request additional supporting documents for withdrawal requests that exceed certain limits.
• Withdrawal requests may be delayed or rejected if suspicious activity or a suspected breach of terms is detected.

Ceriabet offers a wide range of attractive bonuses and promotions to both new and existing members as part of our commitment to delivering the best value to our player community. However, all bonuses are subject to specific terms and conditions that must be fully complied with.

General principles regarding ceriabet bonuses:

• Every bonus comes with its own wagering requirement of their own that must be fulfilled before winnings can be withdrawn — these requirements are clearly stated in each promotion's terms.
• Bonuses may not be combined unless explicitly stated in the relevant promotional terms.
• Ceriabet reserves the right to void any bonus and related winnings if abuse is detected, including the use of multiple accounts or wagering techniques designed to circumvent wagering requirements.
• Bonuses typically have a limited validity period — make sure you use your bonus within the specified timeframe.
• Wagering values for different games may contribute differently toward meeting bonus wagering requirements.

Ceriabet's tiered VIP Programme — from Bronze to Diamond — continuously rewards active and loyal members. VIP upgrades are automatic, based on cumulative wagering volume within a set period. VIP benefits include higher weekly cashback, increased withdrawal limits, exclusive upgrade bonuses and access to a personal account manager.

All games available on the ceriabet platform — including slot games, live casino, sports betting, bingo, and table games — are operated in accordance with rules established by the respective game providers and recognised industry standards.

Fair play at ceriabet is guaranteed through:

• Use of a Random Number Generator (RNG) that has been independently verified and audited by an internationally accredited certification body.
• All live casino games are operated by trained, real dealers under strict supervision.
• Odds and return-to-player (RTP) percentages for each game are available for review within the respective game information.
• The result of every game is final and cannot be altered or appealed once the game has ended.

For sports betting, ceriabet uses real-time odds determined through transparent market analysis. ceriabet reserves the right to void bets in the event of a technical error, system disruption, or extraordinary circumstances beyond the platform's control. In such cases, the wagering funds will be returned in full to the member's account.

To safeguard the integrity of the platform and the security of all members, Ceriabet strictly prohibits the following actions. Any violation may result in immediate disciplinary action:

• Fraud & Forgery: Providing false information during registration, KYC or any communication with ceriabet.
• Money Laundering: Using the ceriabet platform to conceal or transfer funds from illegal sources.
• Use of Automated Software: Using bots, scripts, artificial intelligence software or any automated tools to gain an unfair advantage in games.
• Collusion: Unlawfully colluding with other players to manipulate game outcomes, particularly in poker or live table games.
• System Exploitation: Exploiting technical bugs, software vulnerabilities or system errors to gain unauthorized advantages.
• Duplicate Accounts: Registering more than one account for any purpose, including repeatedly claiming registration bonuses.
• Platform Disruption: Any attempt to hack, damage or disrupt the normal operations of the ceriabet platform.

Ceriabet reserves the right to suspend, freeze, or close any member account at any time for the reasons set out in these terms, including but not limited to:

• Violation of any provision within these Terms and Conditions.
• Suspected fraudulent activity, money laundering or other serious misconduct.
• Failure to complete KYC requirements within the specified timeframe.
• Requests from law enforcement bodies or relevant authorities.
• Accounts that have been inactive for more than 12 consecutive months.

Members may also choose to close their own account at any time by contacting the Ceriabet support team. Prior to closure, please ensure all available balances have been withdrawn, as any funds remaining in a closed account will be subject to Ceriabet's inactive funds policy.

For the purpose of responsible gaming, members who wish to temporarily suspend or close their account due to gambling addiction-related reasons may do so immediately via the self-exclusion tools available in the account settings or by contacting our support team. We will handle such requests with full respect and without delay.

The ceriabet platform is provided "as is" and "as available". While we strive to ensure the platform operates without interruption at all times, ceriabet does not guarantee that the service will always be available, free from errors or meet the specific expectations of every member.

Ceriabet shall not be liable for:

• Financial losses incurred due to technical disruptions, internet disconnection or issues with a member's device.
• Any indirect, incidental or consequential losses arising from the use of the platform.
• Actions or omissions carried out by third-party service providers such as game providers or payment gateways.
• Game results disputed after the game has concluded and the outcome has been finally recorded by the system.

Ceriabet's maximum liability to any member under any circumstances shall not exceed the total deposits made by that member in the 30 days preceding the submission of the liability claim. These terms do not diminish any consumer rights protected under applicable consumer protection laws.

Ceriabet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time in accordance with operational requirements, legal changes, or platform enhancements. Amendments will take effect immediately upon publication on the Ceriabet website.

We will endeavor to notify members of significant amendments via registered email or in-platform notices. However, it remains your responsibility as a member to review these terms periodically. Continued use of the platform after amendments take effect constitutes full acceptance of the revised terms.

If you have any questions, confusion or concerns regarding ceriabet's Terms and Conditions, our customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly within the ceriabet platform — the fastest way to get immediate assistance.
• Official Email: [email protected] — for detailed enquiries or formal complaints.
• FAQ: Visit FAQ page for answers to the most frequently asked questions.

Our team communicates in Bahasa Melayu and English and is committed to providing thorough, helpful responses to every inquiry received. Our average response time for live chat is under 3 minutes, while email inquiries are typically answered within 24 business hours.