Help Centre Ceriabet — All Answers Here

The minimum age to register and play at ceriabet is 18 years old. This is an absolute requirement that all members must comply with. Ceriabet takes responsible gaming very seriously and does not allow underage users to access this platform under any circumstances. Any account found to have been registered by an underage individual will be terminated without notice.

No, each individual is only permitted to have one account only at ceriabet. Multiple account registrations violate the platform's terms and conditions and may result in all associated accounts being suspended with balances returned minus any bonuses used. If you are experiencing issues with an existing account, contact our support team and we will help resolve it.

You can update your email address and phone number through the Account Settings section after logging in. The update process requires a brief identity verification to ensure only the genuine account owner can make changes. Once the request is submitted, the support team will process it within 1 to 3 business days and send a confirmation notification to your new contact details.

Click the link "Forgot Password" on the Login. Enter your registered email address and check your inbox — including the spam folder — for the recovery email. The recovery link is valid for 30 minutes only. If it expires, repeat the same process to receive a new link. Once your new password has been set, log in again and re-enable 2FA if applicable.

The minimum deposit at ceriabet is RM 20 for most payment methods. Maximum limits vary by method and your account level — regular members can deposit up to RM 10,000 per day, while VIP members enjoy higher limits. Full deposit limit details for each payment method can be found on the Deposit.

Deposits via FPX, DuitNow and Touch 'n Go eWallet are typically credited to your ceriabet account within 1 to 5 minutes after successful payment. If your deposit has not been credited after 15 minutes, save your proof of payment and contact our support team via live chat or email with your transaction ID for prompt resolution.

Ceriabet does not charge any additional fees for deposits. The full amount you deposit will be credited directly to your account. However, some banks or eWallet providers may apply a small charge on their end — please check with your service provider before making a deposit if you are unsure.

No, all deposits must be made from a bank account or eWallet registered in your own name. Deposits made using third-party accounts are not accepted and may result in the deposit being held or returned. This is an important security policy to protect all members from financial misuse and to ensure compliance with the platform's KYC procedures.

Withdrawals at ceriabet are processed within 15 to 30 minutes on business days for most requests. During peak periods or public holidays, processing may take up to 2 hours. VIP members enjoy faster processing priority. Once processed by ceriabet, the credit time to your bank account depends on your own bank.

The minimum withdrawal amount at ceriabet is RM 50. The maximum daily withdrawal limit for regular members is RM 20,000, while VIP members enjoy significantly higher limits depending on their membership tier. Full details on withdrawal limits by member category can be found on the Withdrawal or ask our support team directly.

There are several common reasons a withdrawal may be declined or delayed: bonus wagering requirements have not been fully met, the bank account used does not match the account holder's name, identity verification (KYC) documents are incomplete, or suspicious activity has been detected on the account. If your withdrawal is delayed, check the notification email sent to you and follow the instructions provided, or contact customer support for further clarification.

Withdrawal requests still with a "Pending Processing" can be cancelled via the withdrawal history page in your account. However, once a request moves to "Processing" or "Approved" status, cancellation is no longer possible. If you need to cancel urgently and the request is already being processed, contact our support team via live chat for immediate assistance.

Wagering requirements or rollover is the total amount of wagering you must reach before a bonus or winnings from a bonus can be withdrawn. For example, if you receive a RM 50 bonus with a 10x wagering requirement, you need to place bets totalling RM 500 before you can withdraw the related winnings. Wagering requirements vary for each promotion — please read the specific terms of each bonus before accepting it.

Yes, ceriabet values the loyalty of long-standing members with various exclusive offers including weekly cashback, reload bonuses, birthday rewards, and surprise offers sent directly to your registered email. The higher your VIP tier, the more personalised and valuable the offers you receive. Make sure your email notifications are enabled so you never miss an exclusive promotion.

Yes, you are free to decline any bonus offered if you do not want to be bound by its wagering requirements. Some members prefer to play without bonuses to simplify the withdrawal process. To opt out of a bonus, make sure you do not click the "Claim Bonus" button, or contact customer support within 24 hours if the bonus has been automatically credited but you wish to cancel it.

The ceriabet VIP Program consists of five main tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier upgrade brings additional benefits such as higher cashback percentages, larger daily withdrawal limits, priority withdrawal processing, access to exclusive promotions, and a dedicated personal account manager for the highest tiers. Full details on the requirements and benefits of each tier can be found on the VIP.

VIP points are calculated monthly and your VIP tier is reassessed each month based on your total wagering during that period. If your wagering activity decreases in a given month, your VIP tier may be adjusted the following month. It is therefore recommended to keep playing actively in order to maintain or improve your VIP tier and ensure you never miss any exclusive benefits.

Log in to your account and go to the Security Settings. Select the "Enable 2FA" option and follow the instructions to link your account with an authenticator app such as Google Authenticator or Authy. Once active, every login attempt will require a 6-digit one-time code (OTP) generated by your authenticator app. We strongly recommend all members enable 2FA for maximum account protection.

Change your password with instantly via the Login using the "Forgot Password" function. Then, contact the ceriabet support team via live chat or email at [email protected] and report the incident. Include details such as the time of the suspected event, any unusual account activity, and the last login information you can recall. Our team will investigate and take appropriate action, including temporarily freezing the account if necessary.

Yes, the ceriabet platform fully optimised for mobile devices. You can access all games, make deposits, request withdrawals, and manage your account directly from your mobile browser without needing to download a separate app. Our platform supports all modern browsers on Android and iOS with a smooth, responsive gaming experience.

All games at ceriabet use Random Number Generator (RNG) that have been independently audited to ensure every game result is random and fair. Live casino games are streamed live and operated by real dealers on camera, ensuring full transparency. ceriabet operates under a valid licence and is subject to periodic reviews by independent regulatory bodies.

Yes, each game has different minimum and maximum betting limits. As a general guide, the minimum bet for slot games starts from RM 0.20 per spin, while live casino tables typically start from RM 5 to RM 10 per hand. Maximum limits for VIP members are significantly higher than for regular members. The full betting limits for each game are clearly displayed in the game interface before you start betting.